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Salesforce Sales Cloud

Name: Salesforce Sales Cloud
Price: Pricing information not publicly available; contact sales. USD
Author: Salesforce Sales Cloud

Backed By Salesforce Sales Cloud

A leading AI-powered CRM platform for accelerating sales.

Sales & Outreach

Overview

Salesforce Sales Cloud is an AI CRM platform that accelerates revenue by unifying data and automating sales processes, empowering teams with actionable insights to drive customer relationships.

Use Cases

Automate lead routing

Streamline opportunity management

Reduce manual data entry

Capture leads from multiple sources

Qualify leads with AI scoring

Manage lead pipelines

Monitor key sales metrics

Identify top performers

Analyze sales trends

Centralize customer data

Improve customer communication

Build stronger customer relationships

Gain insights through AI-powered analytics

Identify cross-selling and upselling opportunities

Make data-driven sales decisions

Share information and collaborate effectively

Improve team communication

Increase sales productivity

Track sales stages

Manage deal sizes

Forecast sales accurately

Create custom reports

Visualize sales data

Gain insights into sales performance

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Starter

$25

Simple CRM for sales, service, and marketing

Professional

$75

Everything in Starter

Enterprise

$150

Everything in Professional

Alternates Research On The Product

Top Features

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Lead Management (Capture, Assignment, Scoring)

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Account & Contact Management (360-degree view)

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Opportunity & Pipeline Management

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Sales Forecasting (Customizable metrics, real-time updates)

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Reports and Dashboards (Customizable, real-time analytics)

Strengths

Highly customizable and scalable to any business model.
Comprehensive, all-in-one platform for lead, opportunity, and account management.
Powerful and flexible reporting and dashboard features for pipeline visibility.
Robust automation capabilities (Flows, lead assignment).
Provides a 360-degree view of the customer.

Weaknesses

Security incidents related to compromised third-party OAuth tokens have been reported (Shared Responsibility Model applies).
Risk of data exfiltration or breach if customer-side security configurations (e.g., sharing rules) are incorrect.
Feature bloat and complexity can lead to low user adoption if not implemented and trained properly.
Performance issues (slowness) can occur in highly customized or poorly optimized orgs.
Risk of slow or inadequate technical support unless a Premier/Signature plan is purchased.

Reviews From The Web

Real user experiences from across different platforms

Salesforce Sales Cloud offers powerful CRM capabilities that centralize customer information and streamline sales processes. The customizable dashboards and reporting tools provide excellent visibility into pipeline performance and forecasting. Its automation features... save time and improve team efficiency.

Verified User

2025-10-14

Recommendations

Large, complex sales organizations (Mid-Market to Enterprise) requiring maximum customization and scalability

Enterprise) requiring maximum customization and scalability.

Companies that need a single, unified CRM for sales, service, and marketing (Customer 360)

s, service, and marketing (Customer 360).

Startups or very small businesses with a limited budget and no dedicated CRM admin

udget and no dedicated CRM admin.

Organizations that prioritize simplicity and a low learning curve over advanced functionality

learning curve over advanced functionality.

Final Verdict

The industry-leading, highly customizable, and scalable AI + Data + CRM platform that delivers a single source of truth for all customer information, driving a significant increase in sales productivity and revenue growth, particularly for mid-market and enterprise-level organizations.

Best For

•Large, complex sales organizations (Mid-Market to Enterprise) requiring maximum customization and scalability.
•Companies that need a single, unified CRM for sales, service, and marketing (Customer 360).
•Organizations with dedicated Salesforce administrators/developers or a large budget for consulting/implementation partners.
•Teams prioritizing in-depth reporting, advanced analytics, and AI-powered sales insights.

Watch Out For

•High cost, particularly with required add-ons and implementation fees.
•Reported predatory billing practices and difficult contract management (Trustpilot).
•Inconsistent and unhelpful customer support experience (Trustpilot).
•Security incidents related to compromised third-party OAuth tokens have been reported (Shared Responsibility Model applies).

High cost, particularly for small businesses and for adding features/customizations. Steep learning curve and complexity for new users, often requiring specialized admin/developer expertise for full utilization. Initial setup and implementation can be complex and expensive (high barrier to entry). Some users report a cumbersome user interface and too many clicks for basic tasks. Customer support can be difficult to access and inconsistent (reported on Trustpilot). System limitations exist for certain functions (e.g., custom tabs, fields per object, daily mass email limits on lower tiers).

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