Salesforce Einstein | AI Agent | Alternates | Alternates - AI Agent Discovery Platform

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Salesforce Einstein

Name: Salesforce Einstein
Price: Contact for Pricing USD
Author: Salesforce

Backed By Salesforce

AI-powered analytics and forecasting integrated within Salesforce CRM.

Sales & Outreach

Overview

Salesforce Einstein integrates AI capabilities into the Salesforce CRM platform to provide deal forecasting, predictive analytics, and personalized recommendations. It helps sales teams prioritize leads, predict revenue, and identify risks to close deals more effectively.

Use Cases

Predict revenue

Identify risks

Focus on high-value leads

Optimize pipeline

Top Integrations

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API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Sales Cloud Einstein Add-on

$50

Einstein Lead Scoring

Agentforce for Service

$125

Generative Replies, Summaries, Answers, and Knowledge Articles

Revenue Intelligence

$220

Purpose-built analytics and AI

Alternates Research On The Product

Top Features

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Einstein Lead Scoring and Opportunity Scoring (Predictive AI)

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Einstein Activity Capture (Automated logging of emails and calendar events)

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Einstein Forecasting (AI-powered sales predictions)

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Einstein Conversation Insights (Conversational intelligence/call analysis)

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Generative Replies and Summaries for Service Agents

Strengths

Native integration into the Salesforce CRM, providing deep access to customer data.
Customization and scalability for various business needs.
The unified platform concept (data, AI, workflows in one place).
The security and privacy features of the Einstein Trust Layer (Data Masking, Zero Data Retention).
Streamlining sales processes and centralizing customer data.

Weaknesses

Data silos created by some features (e.g., Einstein Activity Capture storing data outside the main CRM instance).
Incorrect data attribution (e.g., emails/activities linked to the wrong opportunity) due to data hygiene issues.
Inconsistency and rigidity of the Activity Capture feature.
Generative AI accuracy may suffer if the grounding in Data Cloud is incomplete or poorly configured.
High-level support (24/7, dedicated CSM) is only available with expensive Premier or Signature success plans.

Reviews From The Web

Real user experiences from across different platforms

Its biggest handicap is that it does not allow for data storage or data migration. You can't really input the data from Einstein into another platform It has an extremely complicated setup process.

Product Management Director

Recent

Gartner Verified Review (via Oliv.ai)

Recommendations

Companies already heavily invested in the Salesforce ecosystem looking to add advanced, deeply integrated AI capabilities

ce ecosystem looking to add advanced, deeply integrated AI capabilities.

Organizations prioritizing data privacy and security for generative AI, leveraging the Einstein Trust Layer

ty for generative AI, leveraging the Einstein Trust Layer.

Small businesses or those with limited IT/admin resources due to complexity and high cost

sources due to complexity and high cost.

Organizations primarily using a mixed technology stack (best-of-breed) that require seamless integration outside of the Salesforce environment

tack (best-of-breed) that require seamless integration outside of the Salesforce environment.

Final Verdict

Trusted, personalized, and predictive AI natively embedded across the #1 CRM platform, unifying data, AI, and workflows to boost productivity and drive growth for every user and department.

Best For

•Companies already heavily invested in the Salesforce ecosystem looking to add advanced, deeply integrated AI capabilities.
•Organizations prioritizing data privacy and security for generative AI, leveraging the Einstein Trust Layer.
•Enterprises that require a single, unified platform for CRM, Data, and AI across multiple business units (Sales, Service, Marketing).
•Businesses with clean, high-volume CRM data to feed the predictive models.

Watch Out For

•High unpredictable costs from consumption-based AI credits.
•Persistent inconsistencies/limitations in the core Einstein Activity Capture feature.
•The technical complexity and the need for highly paid specialized Salesforce expertise.
•Data silos created by some features (e.g., Einstein Activity Capture storing data outside the main CRM instance).

Complexity and steep learning curve, especially without dedicated admin/developer support. High total cost of ownership (TCO) due to pricey add-ons and significant implementation/professional services costs. Strong vendor lock-in; works best when fully committed to the Salesforce ecosystem and Data Cloud. Inconsistent behavior and issues with Einstein Activity Capture (e.g., incorrect activity attribution, creating duplicate events, limited roll-up of activities to accounts). Accuracy depends heavily on the cleanliness and volume of existing CRM data. Some AI features are consumption-based, leading to unpredictable billing/overage risk (e.g., Flex Credits, per-conversation fees for some agents).

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