Sprinklr | AI Agent | Alternates | Alternates - AI Agent Discovery Platform

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Sprinklr

Name: Sprinklr
Price: Contact for Pricing USD
Author: Sprinklr, Inc.

Backed By Sprinklr, Inc.

Unified platform for brand monitoring, social listening, and customer experience.

Marketing & Content

Overview

Sprinklr is an enterprise-grade unified customer experience management platform offering brand monitoring, social listening, engagement, and analytics across 30+ digital channels. It integrates with APIs from brands and third-party systems, enabling real-time monitoring, sentiment analysis, and crisis management. Sprinklr supports workflow automation, influencer management, and connects with CRM and support platforms for end-to-end brand reputation management.

Use Cases

Monitor across 30+ channels

Real-time sentiment and crisis alerts

Engagement and workflow automation

CRM integration

Influencer identification

Crisis detection and response

Top Integrations

🌐

API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Sprinklr Social Advanced (Self-service)

$299

Unlimited profiles on 10+ social/review channels

Sprinklr Service Advanced (Self-service)

$249

Omnichannel inbox (email, social, voice, chat)

Enterprise Plan (Custom)

Custom Quote

All Advanced features plus premium capabilities

Alternates Research On The Product

Top Features

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Omnichannel Publishing and Content Calendar

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Social Media Listening and Monitoring

💻

Real-time Analytics and Reporting

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Unified Agent Desktop for Customer Service

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AI-Powered Chatbots and Conversational AI

Strengths

Powerful social listening and analytics capabilities
Centralized management and consolidation of multiple channels
Comprehensive reporting and customizable dashboards
Reliable publishing and scheduling tools
Robust feature set for large enterprises and scalability

Weaknesses

Risk of data over-retention or non-compliance if Active Data Retention is not configured correctly.
Steep learning curve and complexity may lead to low user adoption and under-utilization of features.
Persistent user-reported bugs and performance issues.
Zero technical support on 'Advanced (Self-service)' plans.
Slow or unresponsive support reported by users for non-enterprise issues.

Reviews From The Web

Real user experiences from across different platforms

Lot of bugs, but saves time. I like that Sprinklr keeps adding new updates which make it more simple to use. The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work at night. Also the team chat and support is handy for quick help. Overall it saves my time and makes work smooth!!

Verified User

Recent

G2 (Sprinklr Service)

Recommendations

Global enterprises with multi-departmental teams requiring a single, unified platform for all customer-facing functions (Service, Social, Marketing, Insights)

equiring a single, unified platform for all customer-facing functions (Service, Social, Marketing, Insights).

Companies with complex, high-volume social media and digital customer service needs across 30+ channels

nd digital customer service needs across 30+ channels.

Small-to-medium businesses (SMBs) or small marketing/service teams due to the prohibitive cost and complexity

ng/service teams due to the prohibitive cost and complexity.

Companies that require clear, up-front pricing and low-cost solutions

low-cost solutions.

Final Verdict

Sprinklr's core value proposition is to enable global enterprises to deliver proactive, human-at-scale customer experiences by unifying siloed departments and data on a single, AI-powered platform.

Best For

•Global enterprises with multi-departmental teams requiring a single, unified platform for all customer-facing functions (Service, Social, Marketing, Insights).
•Companies with complex, high-volume social media and digital customer service needs across 30+ channels.
•Organizations with a large budget and dedicated team for onboarding, customization, and platform management.
•Teams prioritizing advanced, proprietary AI for real-time insights, agent assistance, and compliance enforcement.

Watch Out For

•Lack of technical support for the advertised 'Advanced' plans.
•The complexity and non-intuitive UI for teams needing a fast, easy-to-use solution.
•High cost for features that competitors offer at a lower price point or with a more flexible structure.
•Risk of data over-retention or non-compliance if Active Data Retention is not configured correctly.

Steep learning curve and platform complexity for new users High cost, particularly for smaller teams/companies Lack of technical support on lower-tier 'self-service' plans Interface and usability issues reported by some users Slow loading times and occasional bugs/glitches reported Customization can be difficult and often requires support intervention Limited features in lower-cost plans; key features are add-ons for Enterprise

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