Brand24 | AI Agent | Alternates | Alternates - AI Agent Discovery Platform

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Brand24

Name: Brand24
Price: Pricing information not publicly available. USD
Author: Brand24

Backed By Brand24

A social listening tool for reputation management and market insights.

Marketing & Content

Overview

Brand24 is an AI-powered social listening tool designed to monitor online mentions across social media, news, blogs, videos, forums, podcasts, and reviews. It helps businesses protect their brand reputation, measure brand awareness, analyze competitors, and discover customer insights through real-time analysis.

Use Cases

Track mentions across various online sources (social media, news, blogs, etc.).

Receive real-time alerts for new mentions.

Identify the sentiment (positive, negative, neutral) of mentions.

Detect and respond to negative feedback or crises quickly.

Identify potential PR issues before they escalate.

Understand public perception of the brand.

Track the volume of brand mentions over time.

Identify key influencers mentioning the brand.

Understand the reach and impact of online conversations.

Monitor competitor mentions and activities.

Identify competitor strengths and weaknesses.

Benchmark performance against competitors.

Understand customer needs and preferences.

Identify emerging trends and topics related to the brand.

Gather feedback on products and services.

Track the performance of marketing campaigns in real-time.

Understand which channels are driving the most engagement.

Optimize campaigns based on customer feedback.

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Individual

$199/month

3 Keywords

Team

$299/month

7 Keywords

Pro

$399/month

12 Keywords

Alternates Research On The Product

Top Features

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Real-Time Mention Tracking

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Sentiment Analysis (AI-powered)

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Influencer Identification (Influence Score)

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Discussion Volume Chart

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Hashtag Tracking

Strengths

Excellent and responsive customer support team.
Ease of use and intuitive dashboard, minimal learning curve.
Effective real-time monitoring and mentions tracking.
The new AI features (Insights, Assistant) are highly valuable.
Robust filtering options and customizable alerts.

Weaknesses

Potential for misclassification of sentiment which could lead to incorrect business decisions.
Privacy policy mentions consent to transfer/process data in the U.S. (for non-U.S. citizens).
The Android App Store data safety section states that data 'isn't encrypted' (point of caution for mobile users).
Mobile app stability issues (glitchy).
Missing functionality like a 'pause account' button for service hiatus.

Reviews From The Web

Real user experiences from across different platforms

The platform stands out for its ease of use, offering appropriate filters, an AI-powered summary feature, and effective influencer discovery. Also, the chat support is amazing.

Verified User

N/A

Recommendations

Companies prioritizing real-time alerts and proactive crisis management

ive crisis management.

Agencies or marketers who need white-label reports for clients

for clients.

Very small businesses/freelancers on a tight budget, as lower tiers are feature-limited and pricier alternatives exist

t, as lower tiers are feature-limited and pricier alternatives exist.

Teams needing deep integration with social media publishing or general social media management (Brand24 is listening-focused)

ublishing or general social media management (Brand24 is listening-focused).

Final Verdict

Turns fragmented online conversations into centralized, real-time, AI-driven actionable insights for crisis prevention and proactive reputation management.

Best For

•Companies prioritizing real-time alerts and proactive crisis management.
•Agencies or marketers who need white-label reports for clients.
•Users requiring monitoring across a broad spectrum of sources (social, news, forums, podcasts).
•Organizations that rely heavily on robust customer support for their tools.

Watch Out For

•Limited historical data access on lower plans (for long-term trend analysis).
•Some users report that the sentiment accuracy is too low to be useful without manual review.
•Potential for misclassification of sentiment which could lead to incorrect business decisions.
•Privacy policy mentions consent to transfer/process data in the U.S. (for non-U.S. citizens).

Historical data access is limited or reserved for higher plans. Sentiment analysis can occasionally be inaccurate and requires manual correction. The mobile app can be glitchy. Does not connect to personal LinkedIn accounts (only business pages). Initial keyword setup and filtering noise can require effort. Users on lower tiers may experience delayed (hourly/12-hour) updates instead of real-time.

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