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Upper Route Planner

Name: Upper Route Planner
Price: Contact for Pricing USD
Author: Upper Inc.

Backed By Upper Inc.

Route planning and optimization tool for delivery, courier, and field service businesses.

Logistics

Overview

Upper Route Planner is a user-friendly route optimization platform designed for businesses of all sizes, including delivery, courier, and field service operations. It automates routing, navigation, and real-time tracking, helping reduce delivery times and operational costs. Upper features seamless API integrations, round-the-clock support, and a secure infrastructure. Its intuitive interface and flexible integration options make it easy to centralize operations and improve customer satisfaction.

Use Cases

Automated route planning

Supports multiple industries

Live driver status

Customer notifications

API, third-party apps, in-app navigation

Attractive, intuitive interface

24/7 customer support

Data protection

Reliable infrastructure

Top Integrations

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API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Essential (Billed Annually)

$40/month

Max 250 stops per route

Growth (Billed Annually)

$48/month

Max 500 stops per route

Enterprise

Everything in Growth, plus:

Alternates Research On The Product

Top Features

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Multi-stop Route Optimization (up to 500 stops per route)

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Driver Mobile App (iOS & Android)

💻

Address Validation (catches typos, wrong zip codes, duplicates)

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Real-time GPS Tracking (for drivers, admin live tracking on Growth+)

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One-Click Driver Dispatch

Strengths

Ease of use and intuitive interface for both dispatchers and drivers.
Significant time and fuel savings due to automated optimization.
Reliable real-time GPS tracking without needing extra hardware.
Responsive customer support.
Seamless integration with e-commerce platforms like Shopify.

Weaknesses

The service collects and processes precise location data and customer personal information; reliance on the vendor's secure handling of this sensitive data.
Low optimization quality/unreliable service during high-volume periods can directly lead to lost time and fuel costs, negating the product's core value proposition.
Customer support availability/responsiveness may vary greatly between free trial/Essential users and Growth/Enterprise users (Priority Support is a Growth+ feature).
Unanticipated high cost due to minimum user counts on subscription tiers.
Overage charges for essential features like SMS notifications.

Reviews From The Web

Real user experiences from across different platforms

What I like the most about Upper is how easy it is for me to use. It has been of a lot of help to me and when teaching the drivers how to use it, it is easy for them to understand.

Hector R

Recent

Capterra

Recommendations

Businesses transitioning from manual route planning (Excel/Google Maps) to automation

g (Excel/Google Maps) to automation.

Teams that prioritize ease of use and quick driver onboarding over complex customization

onboarding over complex customization.

Large enterprises requiring highly complex, multi-variable, large-scale route optimization (20k+ stops)

variable, large-scale route optimization (20k+ stops).

Users who require full route editing capabilities (drag-and-drop, in-progress re-routing) on entry-level plans

(drag-and-drop, in-progress re-routing) on entry-level plans.

Final Verdict

Maximize fleet efficiency (up to 28% more stops per day), significantly reduce operational costs (fuel/labor), and enhance customer transparency with accurate ETAs and automated notifications.

Best For

•Businesses transitioning from manual route planning (Excel/Google Maps) to automation.
•Teams that prioritize ease of use and quick driver onboarding over complex customization.
•Delivery operations with a moderate number of daily stops (up to 500).

Watch Out For

•Inconsistent optimization quality on longer/complex routes reported by some users.
•Features like Proof of Delivery are non-negotiable for many delivery businesses, yet are not included in the 'Essential' plan.
•The service collects and processes precise location data and customer personal information; reliance on the vendor's secure handling of this sensitive data.
•Low optimization quality/unreliable service during high-volume periods can directly lead to lost time and fuel costs, negating the product's core value proposition.

Key features (POD, Live Admin Tracking, API) are paywalled behind higher tiers. High starting cost due to minimum user requirements (3-5 user minimum on lower plans). Reported performance issues and 'low optimization quality' when handling very long or complex routes. Inability to easily drag-and-drop stops or reassign stops between routes. Mobile app is reported to be slow and less feature-rich than the web interface. Some users reported unreliability (e.g., app failing to optimize route for days).

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