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Document360

Name: Document360
Price: Contact for Pricing USD
Author: Document360

Backed By Document360

Structured knowledge base platform with AI search and analytics.

Knowledge Ops (RAG & Document Intelligence)

Overview

Document360 is a knowledge management platform for creating structured online knowledge bases, FAQs, and help centers. It offers AI-powered search, smart suggestions, rich media support, and analytics.

Use Cases

Organize articles by category

AI-powered search and suggestions

Create structured FAQ sections

Smart search for quick answers

Version control

Team roles and permissions

Track article usage

Optimize content with insights

Top Integrations

🌐

API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Professional

$49/month

Editors (Markdown/WYSIWYG)

Business

$149/month

Everything in Professional

Enterprise

$299/month

Everything in Business

Alternates Research On The Product

Top Features

⚡

Knowledge Base Portal and Site

🚀

WYSIWYG and Markdown Editors

💻

Version Control and Version History

🤖

Category Management

🔄

Review and Publishing Workflow

Strengths

Ease of Use/Intuitive Interface
Responsive and Helpful Customer Support
Robust Features (Version Control, Category Manager)
AI-powered Eddy search for content discovery

Weaknesses

API key security is a user responsibility, with clear warnings about public sharing leading to unauthorized data access.
Potential for a slow-down on very large-scale projects.
Reported bugs and glitches that could impact productivity.
Support response times are subject to a support window and severity level.
High cost for small teams.

Reviews From The Web

Real user experiences from across different platforms

As a technical writer, I found Document360 incredibly easy to use right from the start. The user interface and well-organized dashboard made onboarding smooth... One of the standout features for me is the AI-powered Eddy search, which significantly improves content discovery for users.

Verified User

Recent

Recommendations

Teams needing to establish a robust, centralized, and secure knowledge base quickly

and secure knowledge base quickly.

Organizations that prioritize an intuitive authoring experience and strong version control

ng experience and strong version control.

Small teams or individuals on a very tight budget, due to the cost and feature-gating

due to the cost and feature-gating.

Teams that rely heavily on real-time, simultaneous multi-user document collaboration (like Google Docs)

multi-user document collaboration (like Google Docs).

Final Verdict

Simplifying the creation, management, and publishing of technical documentation and internal/external knowledge bases with a focus on ease of use, collaboration, and AI-powered efficiency.

Best For

•Teams needing to establish a robust, centralized, and secure knowledge base quickly.
•Organizations that prioritize an intuitive authoring experience and strong version control.
•Companies that require deep customization and enterprise security (SSO, audit trails) in their higher-tier plans.
•Technical writers who prefer using a Markdown editor alongside a visual editor.

Watch Out For

•The reported difficulty in cancellation for some users.
•The high cost relative to some competitors for entry-level feature sets.
•Occasional software bugs and load time issues for very large projects.
•API key security is a user responsibility, with clear warnings about public sharing leading to unauthorized data access.

Can be expensive, especially for smaller teams Reported editing difficulties, glitches, and formatting issues for some users Load time increases with very large projects (hundreds of articles) Limited real-time collaboration compared to tools like Google Docs Steep learning curve for some users regarding the editor and customization