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Backed By ServiceChannel
Facilities management platform for work order, vendor, and asset management with analytics.
ServiceChannel is a SaaS facilities management platform that provides real-time visibility, automation, and analytics for multi-site operations. It streamlines preventive maintenance, work order management, vendor management, and compliance tracking. The platform includes a vendor marketplace, mobile apps, and robust reporting tools to reduce downtime, improve service quality, and lower costs for retail, restaurant, and enterprise facilities.
Create, assign, and track work orders
Automated alerts and scheduling
Vendor marketplace and compliance tracking
Performance analytics
Track assets and maintenance history
Preventive maintenance
Access to ServiceChannel platform for work order management
Work Order Management (creation, tracking, automation)
Service Provider Marketplace (70k+ contractors with performance-based scores)
Asset Management (lifecycle, cost, maintenance records, warranties)
Preventive Maintenance (PM) Scheduling and Management
Invoice and Payment Management (validation, G/L coding, third-party accounting integration)
Real user experiences from across different platforms
ServiceChannel has significantly centralized the work order in a single system, where it creates, assign or even track tasks with automated support. The program has large market of service providers or vendors, which facility management pull them to offer specialized services. Their performance is solidly evaluated, ensuring that only the best are chosen and they comply with the set standards.
Verified User
Recent
zed, single-source-of-truth for facility management.
king and performance-based vendor sourcing.
kely too complex and costly).
r modern, minimal-friction user interface.
To drive growth and brand excellence for multi-site businesses by providing data-driven visibility and enhanced operational performance (up to 80% faster service delivery and 30% lower costs) across locations, assets, and service providers.
Mobile app is often reported as clunky, less user-friendly, and can be seen as an unnecessary backup tool by field technicians. Desktop interface can feel dated and cumbersome, despite being functional. Initial setup and training are described as overwhelming and lengthy, requiring excessive data gathering. Customer support quality is inconsistent; some praise quick responses, others report unhelpful answers and delayed problem resolution. Terminology and multiple models can be complex and confusing to some users. Limited customization options are noted by some reviewers.