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Backed By H&R Block, Inc.
Online tax preparation and filing for individuals and small businesses.
H&R Block is a leading provider of online and in-person tax preparation services for individuals, freelancers, and small businesses. The platform guides users through tax filing with step-by-step instructions, automated calculations, and error checks. H&R Block supports federal and state returns, offers audit support, and provides access to tax professionals for personalized advice. It integrates with payroll and accounting platforms, making tax season easier and more accurate.
Step-by-step guidance
Automated calculations
Expert assistance
Error checks
Self-employed and business forms
Payroll and accounting integration
Simple returns (W-2)
Supports Itemized Deductions
All Deluxe features
DIY Online Filing & Desktop Software
Unlimited Tax Pro Chat/Video (in paid tiers)
100% Accuracy Guarantee ($10,000 reimbursement for errors)
Maximum Refund Guarantee
Worry-free Audit Support (free representation)
Real user experiences from across different platforms
Worst service I have ever used. They constantly missed deadlines. Miscalculated payroll. Could not run basic reports. Could not calculate year end taxes. Worst customer service I have experienced. Would not answer phones or return calls. Cost me extra money in fines and fees. I had to spend lots of time correcting their mistakes and hiring a real CPA.
Grant K.
08/29/2025
fund, Accuracy) and free audit support.
ho value the reassurance of optional human support (Tax Pro Chat).
that have historically caused software errors (e.g., specific K-1 entries, foreign income).
tomer service for troubleshooting critical errors.
The industry's most robust guarantees (Accuracy, Max Refund, Audit Support) combined with unmatched accessibility (in-office, online, software, mobile) and the integration of professional tax expertise.
Inconsistent quality and difficulty accessing human customer service/support. Users report critical software calculation errors with complex forms (e.g., K-1, foreign tax credits). Downgrading from an upper-tier online product is complicated (requires calling support, though this is changing). State e-file fee ($19.95) is separate for desktop software, leading to 'hidden fees' complaints. Prices can increase significantly (surge pricing) closer to tax deadlines.