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Benefitfocus

Name: Benefitfocus
Price: Contact for Pricing USD
Author: Benefitfocus, Inc.

Backed By Benefitfocus, Inc.

Cloud-based benefits administration platform for employers and brokers.

Finance & Operations

Overview

Benefitfocus is a leading cloud-based benefits management platform that simplifies benefits administration for employers, brokers, and carriers. It unifies the benefits ecosystem, streamlines enrollment, and ensures compliance. Benefitfocus offers real-time API integrations with HCM and payroll systems, providing a single system of record and seamless data exchange for benefits, payroll, and insurance partners.

Use Cases

Streamlined employee enrollment

Automated eligibility checks

Real-time API data exchange

Unified system of record

Automated compliance tracking

Reporting and audit support

Top Integrations

🌐

API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

N/A

Contact for pricing

Alternates Research On The Product

Top Features

⚡

Online Annual, New Hire, and Life Event Enrollment

🚀

Employee Self-Service Portal and Mobile App (Benefitplace™)

💻

Benefits Record Management

🤖

Third-Party Carrier Integration (File-based and API-based)

🔄

Plan Comparison and Benefits Decision Support

Strengths

Flexible platform built for complexity and customization.
Ease of employee access and intuitive navigation.
Strong implementation and testing process.
Robust data and reporting tools for internal billing and analysis.
Modern, sleek, and convenient User Interface (UI).

Weaknesses

Data synchronization issues between Benefitfocus and carriers reported by some users.
Reported system glitches and functions that do not work as intended.
Slow or non-existent response to complex support issues.
High turnover of Customer Success Managers leading to inconsistent support.
Potential for being overcharged for customization and integration changes.

Reviews From The Web

Real user experiences from across different platforms

Worst support EVER! Stay away if you wan't help after you sign up. They will actually talk to you around OE, but during and after, don't expect any cases to be answered or any communication whatsoever.

Verified User

2023-01-11

Recommendations

Organizations with complex benefit plans, multiple carriers, or diverse employee populations

carriers, or diverse employee populations.

Companies prioritizing a single, integrated platform for administration, enrollment, and engagement

rm for administration, enrollment, and engagement.

Small businesses or organizations with simple benefit needs

fit needs.

Customers for whom responsive, high-quality support is the single most critical factor

t is the single most critical factor.

Final Verdict

To simplify the complexity of benefits administration, improve employee health and financial outcomes through better engagement, and provide data-driven insights to help control costs and optimize benefit strategy.

Best For

•Organizations with complex benefit plans, multiple carriers, or diverse employee populations.
•Companies prioritizing a single, integrated platform for administration, enrollment, and engagement.
•Employers seeking strong compliance support (ACA, HIPAA) and data quality assurance.

Watch Out For

•Consistently poor customer support and account manager turnover as reported in G2 reviews.
•Data synchronization issues between Benefitfocus and carriers reported by some users.
•Reported system glitches and functions that do not work as intended.
•Slow or non-existent response to complex support issues.

Customer support is frequently cited as poor, slow, or inconsistent. High staff turnover for Customer Success Managers. System has reported glitches and is not always seamless. Over-promises on customization and integration capabilities, which can lead to overcharging for changes.