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Zoho Analytics

Name: Zoho Analytics
Price: Contact for Pricing USD
Author: Zoho Corporation Pvt. Ltd.

Backed By Zoho Corporation Pvt. Ltd.

Self-service BI and analytics platform for support data and customer insights.

Data & Analytics

Overview

Zoho Analytics helps support teams visualize ticket data and gain actionable insights using drag-and-drop dashboards and automated reporting.

Use Cases

Custom dashboards

Drag-and-drop analytics

Monitor key support metrics

Automated reporting

Combine data from multiple sources

Deeper insights

Top Integrations

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API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Free Plan

2 Users

Basic Plan

$25

2 Users included (scales with more users)

Standard Plan

$50

5 Users included

Alternates Research On The Product

Top Features

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500+ Data Connectors (Databases, Cloud Apps, Files)

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Drag-and-Drop Visualization Builder (50+ options)

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Interactive and Tabbed Dashboards

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Ask Zia (Conversational AI Agent for natural language queries)

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Zia Insights (AI-powered diagnostic and prescriptive insights)

Strengths

User-friendly interface and ease of use (especially drag-and-drop)
Seamless integration with other Zoho products
Strong value for money and affordability
Powerful data visualization and reporting features
AI-driven insights (Ask Zia)

Weaknesses

Risk of data latency if the 'periodic sync' of external data is not frequent enough for a business's needs.
Less robust advanced machine learning and customization features compared to high-end, pure-play BI competitors.
Inconsistent or slow support response times (reported for the broader Zoho suite) could hinder rapid issue resolution for mission-critical BI data.
Rapidly escalating costs as data volume and user count increase in higher tiers.
Reports of occasional slowness/lag with large datasets and complex reports.

Recommendations

Businesses already heavily invested in the Zoho ecosystem (Zoho One, CRM, Books, etc

osystem (Zoho One, CRM, Books, etc.) due to seamless native integration.

Small to mid-sized businesses looking for a powerful, yet affordable, self-service BI tool

ul, yet affordable, self-service BI tool.

Organizations prioritizing an exclusively real-time data environment (some integrations are hourly/daily sync)

e data environment (some integrations are hourly/daily sync).

Users requiring the absolute highest level of advanced, highly-customizable machine learning features found in niche enterprise platforms

nced, highly-customizable machine learning features found in niche enterprise platforms.

Final Verdict

Providing a cost-effective, self-service, and AI-powered business intelligence platform with deep integration into the Zoho ecosystem, making sophisticated analytics accessible to users of all skill levels.

Best For

•Businesses already heavily invested in the Zoho ecosystem (Zoho One, CRM, Books, etc.) due to seamless native integration.
•Small to mid-sized businesses looking for a powerful, yet affordable, self-service BI tool.
•Users who want AI-powered insights and a natural language query interface (Ask Zia).
•Teams needing a balance of cloud and on-premise deployment options.

Watch Out For

•Inability to handle an organization's specific data volume or user concurrency (may require Enterprise-level planning and infrastructure).
•Unacceptable learning curve for key users on the team.
•Dependence on a vendor's external support for critical issues if a strong internal BI team is absent.
•Risk of data latency if the 'periodic sync' of external data is not frequent enough for a business's needs.

Steep learning curve for advanced formulas and custom SQL queries for non-technical users. Occasional syncing delays with external data sources reported. Performance can be slow when working with very large datasets, especially with complex reports. Limited real-time data for some integrations (many update hourly or daily). Limited UI control and customization options for dashboards (reported by some users).

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