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Backed By SurveySparrow Inc.
Use this AI to build & deploy engaging surveys and analyze responses for CX & market research.
SurveySparrow is an omnichannel survey platform that enables users to create conversational surveys, automate feedback collection, and analyze results. It supports recurring surveys, NPS, CSAT, and employee engagement, with integrations for CRM, HR, and analytics tools. SurveySparrow is used for customer experience, employee feedback, and market research.
Recurring surveys and NPS
Automate feedback collection
Conversational survey design
Export and analyze data
CRM, HR, and analytics integrations
Automate workflows
1 User
1 User
1 User
Conversational Surveys (Chat-like UI)
Classic Forms
NPS, CSAT, and CES Surveys
360-Degree Assessments
Offline Survey Data Collection (iOS/Android App)
Real user experiences from across different platforms
Extremely slow customer support. Our survey data is no longer being recorded in Surveysparrow's interface. 12 days after reaching out to support, and after being passed around to different people via [messages].
David B.
Mar 18, 2024
rates and a modern, engaging user experience.
ring CX, EX, reputation management, and ticketing.
volumes on a basic plan.
se deployment option for data control.
Boost survey response rates by up to 40% using conversational, mobile-first surveys, and provide a comprehensive, all-in-one platform for Customer and Employee Experience Management with integrated ticketing and reputation tools.
Pricing for higher tiers can be complex and lacks public transparency. Some users report the pricing structure overall can be confusing. Initial setup challenges and non-intuitive UI in some older sections reported by some users. Lack of support for PayPal integration (mentioned in a review). The platform lacks attribute-based segmentation for in-product surveys, offering only static triggering based on simple user actions.