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Backed By Zendesk, Inc.
Use this AI to automate Zendesk support ticket responses for customer service teams.
Zendesk Macros allow support teams to automate repetitive replies and standardize responses across all channels. Macros can insert pre-written messages, update ticket fields, and trigger workflows, improving efficiency and consistency in customer communication. Zendesk supports custom macros, team sharing, and integrates with its full suite of support and analytics tools.
Automate repetitive replies
Standardize communication
Trigger ticket updates
Multi-step macros
Share macros with team
Centralized management
Email and ticketing support
All Support Team features
All Suite Team features
One-click application of multiple actions (e.g., status, priority, assignment, tags)
Canned responses using rich text and ticket data placeholders
Creation of personal macros for individual agent use
Shared macros that can be restricted by user group or role
Integration with third-party apps via webhooks to trigger external actions
Real user experiences from across different platforms
As a user what I like the best about ZenDesk is its comprehensive feature that allows Customer support and has capabilities of integration with other systems like Google Suite (Google Sheets), frequency use, and automation systems for responding to some tickets.
Olivier I.
7/9/2024
able omnichannel solution.
ndardize and automate repetitive responses/workflows.
ost and requiring only basic features.
from the vendor itself.
Maximizes agent efficiency and productivity by eliminating manual, repetitive data entry and response typing, leading to faster response and resolution times.
Macro creation and management interface can be complex for admins Advanced AI features for content generation are only available as a paid add-on Macros are agent-driven (manual) and do not fire automatically like Triggers or Automations