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Backed By Zendesk, Inc.
Enterprise ticketing and support platform for omnichannel customer service.
Zendesk is a leading customer support and ticket management platform built for businesses of all sizes, especially enterprises with complex support needs. It offers omnichannel support across email, chat, phone, and social, robust automation, workflow customization, analytics, and a marketplace of integrations. Zendesk Sunshine™ enables deep customization and app development. The platform supports advanced ticket routing, self-service, and AI-powered tools to improve agent efficiency and customer satisfaction.
Email, chat, phone, and social support
Unified agent workspace
Automated ticket assignment
Custom workflows
Knowledge base integration
Customer portals
Zendesk Sunshine™ for app development
Marketplace integrations
Ticketing system
Omnichannel support (Voice, Chat, Email)
Multiple help centers
Unified Agent Workspace
Omnichannel Support (Email, Voice, Chat, Social)
Help Center / Knowledge Base
Automations & Triggers
Reporting & Analytics (Zendesk Explore)
Real user experiences from across different platforms
Zendesk is the gold standard for a reason. It scales with you, and the reporting is incredibly powerful once you learn it.
Verified User
2024-10-15
Scaling companies needing robust processes
Teams requiring complex routing and reporting
Micro-businesses with no budget
Teams needing only a simple shared inbox
Simplify the complexity of business and make it easy for companies and customers to create connections with a scalable, reliable, and unified platform.
High cost compared to competitors Add-ons like Advanced AI cost extra per agent Steep learning curve for advanced customization Support response times can be slow for lower-tier plans Complex pricing structure