Zendesk is a leading customer support and ticket management platform built for businesses of all sizes, especially enterprises with complex support needs. It offers omnichannel support across email, chat, phone, and social, robust automation, workflow customization, analytics, and a marketplace of integrations. Zendesk Sunshine™ enables deep customization and app development. The platform supports advanced ticket routing, self-service, and AI-powered tools to improve agent efficiency and customer satisfaction.