Yuma AI | AI Agent | Alternates | Alternates - AI Agent Discovery Platform

🤖

Yuma AI

Name: Yuma AI
Price: Contact for Pricing USD
Author: Yuma AI

Backed By Yuma AI

AI chatbot platform designed for personalized customer engagement and support.

Customer Support

Overview

Yuma AI offers an intelligent chatbot platform that leverages AI to provide personalized and context-aware customer support. It supports multi-channel deployment and integrates with existing customer service platforms to improve efficiency and customer satisfaction.

Use Cases

Context-aware responses

Multi-channel support

CRM sync

Customer data management

Top Integrations

🌐

API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Starter Tier 1

$350/month

500 autonomous resolutions / month

Starter Tier 2

$650/month

1,000 autonomous resolutions / month

Starter Tier 3

$900/month

1,500 autonomous resolutions / month

Alternates Research On The Product

Top Features

⚡

AI Agents (Handle routine tickets end-to-end)

🚀

Auto-Pilots (Specialized agents for multi-step, SOP-driven workflows like refunds/returns)

💻

Deep Search (LLM-powered conversational search engine for support ticket history)

🤖

CX Dashboard (Holistic view of automation performance and key metrics)

🔄

Brand Voice/Multilingual Support (Maintains consistent tone and language across channels)

Strengths

Best in class for AI support tools
High automation rates (60-89%)
Seamless integration and ease of use
Fast and effective support team
Autonomous actions (refunds, order edits, etc.)

Weaknesses

Risk of AI hallucinations leading to data leaks or compliance missteps, although Safety Guard is designed to mitigate this.
Complexity of initial setup/flow building.
Reliance on a dedicated Slack channel for premium support channels, which may not be ideal for all teams.
Unpredictable high costs during peak ticket volume periods (e.g., holidays)
Potential for being charged for 'resolved' tickets that didn't fully satisfy the customer

Reviews From The Web

Real user experiences from across different platforms

After testing multiple AI support tools, it's clear that Yuma is best in class. We've been able to automate the majority of our inbound volume through Yuma and have been consistently impressed by the wide range of topics it can handle and its carefulness in not stepping outside its bounds.

Gabe W.

8/29/2024

Recommendations

E-commerce brands on Shopify, Gorgias, or Zendesk with high-volume, repetitive support tickets (e

with high-volume, repetitive support tickets (e.g., WISMO, returns)

Teams seeking high automation rates (60%+)

Small businesses with low ticket volume (due to high minimum pricing)

gh minimum pricing)

Businesses outside the e-commerce sector

Final Verdict

Achieve high automation rates (up to 89% reported) for customer support tickets to reduce operational costs, free up human agents for complex issues, and drive revenue through enhanced customer satisfaction and pre-sale engagement.

Best For

•E-commerce brands on Shopify, Gorgias, or Zendesk with high-volume, repetitive support tickets (e.g., WISMO, returns)
•Teams seeking high automation rates (60%+)
•Businesses that want their AI to take autonomous actions (e.g., refunds, order edits) directly in their backend systems

Watch Out For

•Budget volatility due to unpredictable per-resolution costs.
•Risk of AI hallucinations leading to data leaks or compliance missteps, although Safety Guard is designed to mitigate this.
•Complexity of initial setup/flow building.
•Reliance on a dedicated Slack channel for premium support channels, which may not be ideal for all teams.

Potential for AI hallucinations or occasional incorrect responses (requires human oversight) Unpredictable costs due to performance-based pricing model during high-volume periods Potential for a vague definition of a “successful resolution” affecting billing Initial setup/onboarding can be complex ('frustrating to set up' was mentioned)

🤖