SysAid | AI Agent | Alternates | Alternates - AI Agent Discovery Platform

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SysAid

Name: SysAid
Price: Contact for pricing USD
Author: SysAid Technologies Ltd.

Backed By SysAid Technologies Ltd.

IT service management and help desk automation platform.

Customer Support

Overview

SysAid is an ITSM and help desk platform that automates incident management, asset tracking, and workflow processes for IT teams. It features a self-service portal, knowledge base, and integration with monitoring and collaboration tools. SysAid helps organizations improve IT support efficiency, reduce manual effort, and ensure service quality.

Use Cases

Automate incident and request management

Self-service portal

Track IT assets and inventory

Automate lifecycle management

Integrate with monitoring tools

Automate workflow processes

Top Integrations

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API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Help Desk (Standard)

$79/month

Smart ticket handling

ITSM (Pro)

$108/month

All Help Desk features

Enterprise

Custom Quote (Upon Request)

All ITSM features

Alternates Research On The Product

Top Features

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AI-Powered Ticket Management (Incident, Problem, Change)

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Agentic AI: Pre-built AI Agents and AI Agent Builder

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AI Conversational Chatbot for end-users

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SysAid Copilot (AI agent assistance)

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IT Asset Management (Hardware, Software, Cloud, IoT Discovery)

Strengths

Ease of use and intuitive interface for end-users and agents
Robust ticketing and ticket management system with powerful automation
Comprehensive and effective IT Asset Management and CMDB capabilities
High degree of customization and configurability
AI features (Copilot, Chatbot) for self-service and agent assist are effective

Weaknesses

Past vulnerabilities: On-premise solutions have had unauthenticated Remote Code Execution (RCE) flaws, requiring immediate patching (though fixed).
Cloud Data Retention: Lower-tier plans (Help Desk) have a limited 2-year data retention policy.
Technical debt: Some user interface elements are noted as outdated (Classic UI).
Performance issues: Sluggish remote control and mobile app performance.
Inconsistent support quality: While P1 response times are fast, some users report overall customer support to be unreliable or not comprehensive.

Reviews From The Web

Real user experiences from across different platforms

SysAid is being used as our internal support ticketing system with our tech services team. It does a great job of helping us build efficiency and tracking support for the team that is always facing capacity restraints due to number of requests. The only minimal downside I've experienced with SysAid is the email notification and response function can be duplicative and a bit clunky.

Verified User

Recent

Recommendations

Organizations that need to implement a full, ITIL-aligned ITSM solution quickly (fast implementation time of ~2 months)

aligned ITSM solution quickly (fast implementation time of ~2 months).

Teams that are ready to adopt next-generation AI agents and automation to offload reactive work

gents and automation to offload reactive work.

Startups or very small businesses where the custom pricing and professional services fees might be prohibitive

pricing and professional services fees might be prohibitive.

Teams that rely heavily on remote control/mobile apps for day-to-day operations and require high performance in these areas

pps for day-to-day operations and require high performance in these areas.

Final Verdict

To liberate IT teams from repetitive, reactive work by putting Agentic AI to work, delivering next-gen, impactful IT service at scale with faster time-to-value and enterprise-grade security.

Best For

•Organizations that need to implement a full, ITIL-aligned ITSM solution quickly (fast implementation time of ~2 months).
•Teams that are ready to adopt next-generation AI agents and automation to offload reactive work.
•Companies with complex IT environments requiring robust asset management, CMDB, and license tracking.
•Organizations prioritizing security and compliance (GDPR, SOC 2, ISO) in a cloud-hosted environment.

Watch Out For

•Sluggish performance of mobile and remote control features if these are critical to operations.
•Lack of public, transparent, fixed pricing for small teams.
•Potential vendor lock-in due to initial customization complexity and investment.
•Past vulnerabilities: On-premise solutions have had unauthenticated Remote Code Execution (RCE) flaws, requiring immediate patching (though fixed).

Pricing is not publicly shared and may be costly for smaller organizations (estimated starting price: $79/user/month for Help Desk plan). Remote control functionality can be slow or problematic according to user reviews. Some users find the user interface, especially the classic UI or certain features, to be outdated or clunky. The product has a perceived steep learning curve due to the depth of features. Configuration of advanced features like automation workflows and SLA is complex and time-consuming. Some user-reported issues with email notification duplication, slow mobile app performance, and occasional data/email freezing.

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