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Backed By SentiSum
Use this AI to analyze customer feedback & surface key insights for CX teams.
SentiSum uses AI to analyze large volumes of customer feedback from multiple channels. It categorizes sentiments, detects emerging issues, and provides actionable insights to improve customer service and product quality. The platform integrates with CRM and helpdesk systems to close the feedback loop effectively.
Categorize feedback
Detect customer sentiment
Identify emerging issues
Provide actionable insights
Up to 5,000 Conversations/month
Custom number of Conversations
Custom number of Conversations
AI-Powered Real-time Tagging and Sentiment Analysis
Multichannel Feedback Unification (Tickets, Surveys, Calls, Reviews, Social, CRM notes)
Root Cause Analysis and Identification
Automated Prioritization and Triage (based on sentiment, urgency, and topic)
Insights Agent (Ask plain-English questions, get instant answers)
Real user experiences from across different platforms
Very insightful product and extremely attentive staff! I love the fact that the product is so versatile! You get the benefit of using the product's AI to review the tickets however you also have the option to dive deeper into specific drivers/topics by creating your own set of parameters. I enjoy how easy it is to scrub through tickets so that you can accurately calculate a trend or to better investigate ongoing issues.
Alejandra R.
6/30/2022
igh volume (3,000+/month) of unstructured customer feedback.
from 3+ siloed channels (support, surveys, reviews).
customer feedback (less than 3,000/month).
lysis tool with only basic dashboarding.
Unify all fragmented customer feedback into one real-time source of truth, moving beyond simple dashboards to provide granular, root-cause insights and early warnings of churn, enabling cross-functional teams to take immediate, data-backed action to boost customer retention.
Higher starting price point compared to some alternatives ($800/month or higher) The Growth plan has limited historical data analysis (last 3 months) and no API access. The AI can sometimes mis-categorize comments with broken English, poor grammar, or text speak. A reviewer mentioned a limit of 10k rows for data exports (though this was noted as being looked into).