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Backed By Observe.AI
A conversation intelligence platform for contact centers.
Observe.AI is an AI-powered conversation intelligence platform for contact centers that automates customer calls, provides real-time agent assistance, and automatically conducts quality assurance on interactions.
Automatically summarizes customer calls.
Reduces manual effort for agents.
Provides agents with real-time guidance during calls.
Improves agent performance and customer experience.
Automatically assesses the quality of customer interactions.
Identifies areas for agent improvement.
Provides insights from customer conversations.
Helps understand customer needs and trends.
Optimizes contact center operations using AI.
Improves efficiency and reduces costs.
Monitors agent performance based on call analysis.
Provides data for coaching and training.
Automate calls end-to-end
Live guidance during customer calls
Auto QA across recorded interactions
AI Agents (VoiceAI and ChatAI) for end-to-end call automation
Real-time Agent Assist/Guidance
Automated Quality Assurance (Auto QA) on 100% of interactions
Automated Post-Call Documentation/Summaries
Conversation Intelligence and Analytics
Real user experiences from across different platforms
Observe.AI is very organized in offering brilliant speech analysis, which supports interactions and communication. We have obtained a solid and authentic QA... The implementation part is very straightforward, and setting up the application demands minimal effort.
Edoardo L.
Nov 13, 2025
in regulated industries (Finance, Healthcare) needing robust compliance and QA.
nce for high call containment and deflection.
gets (pricing is high-end/custom).
rong accents/poor audio is an absolute non-negotiable without any tolerance for error.
Maximize contact center performance and drive business outcomes (more sales, higher retention, better compliance, reduced cost) by analyzing 100% of customer interactions and leveraging Gen AI for automation, real-time agent guidance, and automated quality assurance.
Accuracy issues and data analysis inconsistencies reported by users Inaccurate transcription (especially with strong accents or poor audio) Occasional mix-up in speaker identification Missing promised features (reported by some users) High cost of subscription plans compared to some competitors Limited customization options (reported by some users) Some users desire more robust and visually engaging reporting features