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Backed By LiveAgent
Use this AI to centralize customer service channels for support teams.
LiveAgent is a comprehensive customer support software that unifies communication channels such as live chat, email, social media, and phone into a single interface, improving support efficiency and customer satisfaction.
Manage customer interactions from multiple channels like email, live chat, phone, and social media in one platform.
Provide seamless support with features like ticketing, call recording, and live chat.
Automate ticket assignments and workflows using predefined rules.
Use canned responses to save time and improve consistency in communication.
Create a self-service portal with FAQs, guides, and articles for customers.
Enable customers to find solutions independently, reducing ticket volume.
Track agent performance and customer satisfaction using detailed analytics.
Generate reports to identify trends and improve support strategies.
Handle inbound and outbound calls with features like IVR, call routing, and unlimited call recordings.
Enhance customer experience with personalized phone support.
7-day ticket history
Full ticketing system (3 Email Accounts, 3 Contact Forms)
Everything in Small, plus:
Universal Inbox (for all channels)
Multi-channel Ticketing System (email, chat, calls, social)
Real-time Live Chat with Proactive Invitations
Built-in Cloud Call Center (IVR, call routing, unlimited recordings)
Customer Portal and Knowledge Base (self-service, forum)
Real user experiences from across different platforms
The easy-to-use UI makes it easy to organize and work on tasks. I also love the notification sound that it makes so because of that I never miss any support case. The mobile app is pretty decent as well. What do I dislike? The search sometimes does not bring up the correct results that i am expecting.
Eman B.
11/14/2023
ce, and ticketing into one platform to simplify operations.
clear, tiered pricing.
extremely simple, no-setup solution (due to the initial learning curve).
il help desk (may be overkill).
LiveAgent offers a comprehensive, all-in-one, multi-channel help desk solution at a competitive price, enabling businesses to provide personalized, fast, and efficient customer service without needing to integrate multiple external tools for chat, voice, and ticketing.
Steep learning curve and configuration interface can be clunky for non-technical users. Mobile app functionality/experience can be limited or inconsistent compared to desktop version. Advanced reporting features could be more detailed and customizable. The rigid pricing structure's limits on channels (emails, chat buttons) can force an upgrade to a more expensive plan for a simple change. Some AI features and social media channels (on lower tiers) are expensive add-ons.