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IBM Support Insights

Name: IBM Support Insights
Price: Contact for Pricing USD
Author: International Business Machines Corporation (IBM)

Backed By International Business Machines Corporation (IBM)

Enterprise support analytics platform for proactive issue detection and optimization.

Customer Support

Overview

IBM Support Insights is an enterprise-grade analytics platform that leverages AI and advanced analytics to deliver proactive support insights, predict issues, and optimize customer support operations. It integrates with enterprise systems to analyze support tickets, customer interactions, and operational data, helping organizations identify trends, reduce downtime, and improve customer satisfaction. IBM Support Insights supports customizable dashboards, automated reporting, and integrates with major ITSM and CRM tools.

Use Cases

Predict and prevent support issues

AI-powered anomaly detection

Custom dashboards

Automated reporting

Identify process bottlenecks

Improve customer satisfaction

Top Integrations

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API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Storage Insights (Free Edition)

Free

Monitor basic health, capacity, and performance of storage resources.

Storage Insights Pro - Subscription

Starting at USD 2,072.00 per 50 TB capacity per month (indicative)

All Free Edition functions, plus:

Alternates Research On The Product

Top Features

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Basic inventory and configuration monitoring (Free edition)

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Basic performance and capacity monitoring (Free edition)

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Health monitoring (Call Home events)

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Automated log collection

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Simplified ticket opening and workflow

Strengths

Provides unparalleled, real-time visibility across the entire storage environment.
Excellent tool for monitoring performance granularity and troubleshooting latency problems.
Cloud storage is very secure, with data encrypted in transit and at rest.
Great interaction and integration with other IBM applications.

Weaknesses

Data is stored off-premises (though it is only metadata and is encrypted).
Complex interface requires a learning curve.
Service availability is affected by IBM Cloud outages.
High cost of capacity-based subscription for large scale deployments.
Free edition is limited to IBM block storage and basic features.

Reviews From The Web

Real user experiences from across different platforms

IBM Storage Insights is a Cloud based software created to help businesses efficiently manage the Data Storage very effectively with reduced cost. This will help in saving the time and effort comparitively and increase the Productivity of the organization.

MADHUKAR B.

2023-08-01

Recommendations

Organizations heavily invested in IBM storage products that need comprehensive management and automated support

ucts that need comprehensive management and automated support.

IT teams managing large, complex, and heterogeneous (mixed vendor) storage infrastructures, prioritizing high security/GDPR compliance

s (mixed vendor) storage infrastructures, prioritizing high security/GDPR compliance.

Small or mid-sized businesses where the capacity-based pricing would be disproportionately high

ased pricing would be disproportionately high.

Users looking for a simple, plug-and-play solution without the complexity of a hybrid deployment

without the complexity of a hybrid deployment.

Final Verdict

Simplifies complex storage infrastructure management by leveraging predictive AI (AIOps), reducing manual support efforts, optimizing resource utilization, and ensuring compliance with best practices.

Best For

•Organizations heavily invested in IBM storage products that need comprehensive management and automated support.
•IT teams managing large, complex, and heterogeneous (mixed vendor) storage infrastructures, prioritizing high security/GDPR compliance.
•Teams that need an integrated tool to diagnose and troubleshoot storage latency issues.

Watch Out For

•Capacity-based pricing model for the Pro edition.
•Lack of mobile compatibility.
•Data is stored off-premises (though it is only metadata and is encrypted).
•Complex interface requires a learning curve.

Free edition is limited to IBM block storage and basic features. Deployment of the data collection system is described as complex and time-consuming by some users. Incompatibility with most mobile phone applications limits use on Android/mobile. High cost for the Pro edition based on capacity.

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