HubSpot Service Analytics

Name: HubSpot Service Analytics
Price: Contact for Pricing USD
Author: HubSpot, Inc.

Backed By HubSpot, Inc.

Customer service analytics for ticket trends, SLAs, and team performance.

Customer Support

Overview

HubSpot Service Analytics provides customer support teams with detailed insights into ticket trends, SLA compliance, and agent productivity. It features customizable dashboards, real-time reporting, and integration with HubSpot CRM. Service Analytics helps teams identify bottlenecks, monitor customer satisfaction, and optimize support workflows for better outcomes.

Use Cases

Monitor ticket inflow and resolution

Identify workflow bottlenecks

Track SLA compliance

Monitor customer satisfaction

Agent productivity metrics

Custom dashboards

Top Integrations

🌐

API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source