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Helpjuice

Name: Helpjuice
Price: Contact for Pricing USD
Author: Helpjuice, Inc.

Backed By Helpjuice, Inc.

Customizable knowledge base software with advanced analytics.

Customer Support

Overview

Helpjuice is a knowledge base platform that enables businesses to create branded, customizable help centers for customers and teams. It features robust analytics, collaboration tools, version control, and a powerful search engine. Helpjuice supports multimedia content, integrates with chat and support tools, and helps organizations reduce tickets through self-service documentation.

Use Cases

Brand customization

Rich media support

Team editing

Version control

Track article performance

Identify content gaps

Reduce support tickets

Embed knowledge widgets

Top Integrations

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API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Customized

$249

30 Users Included

Customized AI-Powered

$449

100 Users Included

Customized AI-Powered & Unlimited Users

$799

Unlimited Users Included

Alternates Research On The Product

Top Features

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AI-Powered Search (Google-like, context-aware)

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Multilingual Support (300+ languages, AI-Powered Translation)

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High Customization & Branding (Visual Editor, Code Editor, Expert Customization)

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Content Management System (CMS) with Unlimited Articles & Categories

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Version Control & Revision History

Strengths

Excellent and fast customer support/service (often within minutes/hours)
High degree of customization and flexibility to match brand identity
Easy to use interface and simple content editing (like MS Word)
Powerful, intelligent search functionality (Google-like)
Effective reduction in support tickets and faster onboarding

Weaknesses

Standard API key security risks if not managed properly.
Data retention policy details are not immediately public, requiring a DPA review.
Editing difficulties and strange formatting issues (user-reported).
Backend UI sometimes feels outdated.
Bug fixes may be delayed due to product backlog and prioritization of new features.

Reviews From The Web

Real user experiences from across different platforms

I love the way the tool is super flexible; we can adapt everything to meet our business needs. I also love the fact that our clients and customers can leave direct feedback on our knowledge base. The stats on publications are also great. Customer service is impeccable, always available, and very reactive to our demands.

Paula G.

2025-09-05

Recommendations

Businesses that require a high degree of customization and branding for their knowledge base

tion and branding for their knowledge base.

Teams seeking a powerful, intelligent search feature to quickly find internal/external answers

re to quickly find internal/external answers.

Startups or very small businesses with tight budgets (due to high starting price)

ts (due to high starting price).

Teams requiring complex, multi-step help desk ticketing workflow integrations (it is primarily a knowledge base tool)

eting workflow integrations (it is primarily a knowledge base tool).

Final Verdict

To reduce support costs (up to 70% reduction in support tickets) and improve efficiency by providing the world's most powerful, simple, and highly customizable knowledge base software with advanced AI-powered search and multilingual support.

Best For

•Businesses that require a high degree of customization and branding for their knowledge base.
•Teams seeking a powerful, intelligent search feature to quickly find internal/external answers.
•Organizations prioritizing excellent and rapid customer support from their vendor.
•Companies needing robust multilingual support and AI-powered translation.

Watch Out For

•The relatively high price point for small teams.
•User-reported instances of new feature priority leading to delays in bug fixes.
•Standard API key security risks if not managed properly.
•Data retention policy details are not immediately public, requiring a DPA review.

High starting price compared to competitors (prohibitive for small businesses) Backend UI sometimes feels slightly outdated when managing high volumes of content (user-reported) Limited native integrations compared to some competitors (though 100+ are advertised) Bugs and new features can enter a large backlog, causing delays in fixes (user-reported) Some advanced customizations require technical expertise or reliance on the Helpjuice team

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