Manage all customer interactions through a shared inbox for email, live chat, and more.

Streamline communication by organizing conversations into threads with relevant context.

Create a knowledge base with searchable articles to empower customers to find answers independently.

Reduce the volume of support tickets by providing instant access to FAQs and guides.

Automate repetitive tasks like ticket assignment and follow-ups using workflows.

Improve response times with automated replies and intelligent routing.

Enable agents to collaborate on tickets with internal notes and shared context.

Assign roles and permissions to team members for efficient task management.

Use built-in reporting tools to track team performance, customer satisfaction, and response times.

Identify trends and areas for improvement with advanced analytics.