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Backed By HappyFox Help Desk
A customer support platform for streamlined ticketing and self-service.
HappyFox Help Desk is a customer support software solution that streamlines support processes through ticketing, self-service, and community forums, improving customer satisfaction and internal efficiency.
Manage tickets across IT, HR, marketing, and other departments in one unified platform.
Organize tickets by categories, priorities, and statuses for streamlined workflows.
Automate ticket assignments using rule-based Smart Rules and round-robin algorithms.
Reduce manual intervention by automating repetitive tasks and ticket escalations.
Create a self-service knowledge base with FAQs and articles to deflect repetitive tickets.
Enable employees and customers to access well-organized information instantly.
Monitor agent performance with metrics like first response time and ticket resolution time.
Analyze data using custom dashboards to make data-driven decisions.
Handle support queries from multiple channels like email, chat, social media, and phone.
Utilize two-way sync to integrate communication channels seamlessly.