:tickets:

HappyFox

Name: HappyFox
Price: Contact for Pricing USD
Author: HappyFox Inc.

Backed By HappyFox Inc.

Use this AI to automate support ticket categorization for HappyFox help desk users.

Customer Support

Overview

HappyFox is a cloud-based help desk CRM for support teams, offering ticketing, custom queues, tagging, forms, and self-service options like knowledge base articles and FAQs. It features automated ticket assignment, workflow rules, bulk actions, and in-depth inflow reporting. HappyFox enables supervisors to manage agent schedules and includes customer satisfaction surveys for feedback.

Use Cases

Automated assignment

Bulk actions

Knowledge base and FAQs

Customer surveys

Custom queues and tagging

Schedule management

Inflow reports

Performance trends

Top Integrations

🌐

API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Basic

$29

Essential help desk features for small teams

Team

$49

Everything in Basic, plus:

Pro

$99

Everything in Team, plus:

Alternates Research On The Product

Top Features

⚡

Omnichannel Ticketing (Email, Chat, Social, Phone, Web forms)

🚀

Multi-brand Help Desk

💻

Self-Service Knowledge Base (Internal & External)

🤖

Smart Rules and Automation (Routing, Tagging, Escalations)

🔄

SLA Management

Strengths

Ease of use/user-friendly interface and quick setup/onboarding.
Powerful automation (Smart Rules) and SLA tracking.
Reliable performance and superb system uptime.
Excellent and responsive customer support.
Strong customization and API for integration.

Weaknesses

API key security considerations (using Basic HTTP authentication).
Software bugs (DST issue, occasional chat freeze).
Limited reporting and knowledge base depth on lower tiers.
Limited support channels (only 24/5 email) on lower-tier plans.
Historical complaints of long email response times and impersonal service (though overall sentiment is positive).

Reviews From The Web

Real user experiences from across different platforms

The ease of use in general is excellent for the platform. Managing tickets is easy with automation and quick replies. Customer support is the best.

Verified User

N/A

Recommendations

Organizations needing a fast, reliable, and structured ticketing system with strong SLA management and automation

ured ticketing system with strong SLA management and automation.

Teams wanting to consolidate multiple support channels into a single, unified view

nels into a single, unified view.

Smallest teams or startups on a very tight budget (due to higher starting price than some competitors)

(due to higher starting price than some competitors).

Users highly reliant on a vast, auto-building knowledge base from day one

ledge base from day one.

Final Verdict

An easy-to-use, flexible, and reliable AI-powered support platform that unifies customer and employee support operations, reduces manual work through robust automation, and delivers a lower total cost of ownership compared to competitors like Zendesk and Salesforce.

Best For

•Organizations needing a fast, reliable, and structured ticketing system with strong SLA management and automation.
•Teams wanting to consolidate multiple support channels into a single, unified view.
•Businesses prioritizing a high degree of customization and API extensibility.
•Companies with complex internal IT and operational workflows requiring multi-step automation and approvals (using Autopilot).

Watch Out For

•Inability to manage user access/status without permanent deletion (Contact Management issue).
•Potential for unexpected costs from ticket overages.
•Manual adjustment required for daylight savings time changes.
•API key security considerations (using Basic HTTP authentication).

Limited reporting on lower-tier plans. Knowledge base needs more depth/enhancement according to some users. Annual billing required for unlimited agent plans. Costs can rise quickly due to ticket-based billing in some unlimited plans. Contact management is limited (no option to disable a contact without deleting). Web-based experience can feel clunky or sluggish with high customization/ticket volume. User interface design is described by some as dull compared to competitors.