Gorgias | AI Agent | Alternates | Alternates - AI Agent Discovery Platform

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Gorgias

Name: Gorgias
Price: Contact for Pricing USD
Author: Gorgias, Inc.

Backed By Gorgias, Inc.

Use this AI to automate e-commerce customer support and streamline responses.

Customer Support

Overview

Gorgias is a customer support platform built for e-commerce businesses, centralizing all support channels and automating up to 60% of customer inquiries. It provides a suite of response templates, macros, and automation tools to streamline repetitive replies, improve response times, and ensure consistent communication. Gorgias integrates with major e-commerce platforms and offers proactive chat campaigns to boost conversions and reduce bounce rates.

Use Cases

Macros for repetitive replies

Automate up to 60% of inquiries

Consistent communication

Pre-built and custom templates

Manage all support channels in one place

Boost efficiency and reduce costs

Top Integrations

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API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Starter

$10/month

50 tickets/month included

Basic

$60/month

300 tickets/month included

Pro

$360/month

2,000 tickets/month included

Alternates Research On The Product

Top Features

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Unified Omnichannel Inbox

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AI Agent (for full ticket resolution)

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Dynamic Macros (templated responses with custom data)

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Rules Engine (for automated tagging, routing, and replies)

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Deep Shopify integration (in-dashboard order edits/refunds)

Strengths

Deep, seamless Shopify integration (edit/refund orders in-app).
Unified dashboard for all channels (email, chat, social).
Effective automation of simple, repetitive tasks (AI Agent).
Ease of use/intuitive UI for customer service agents.

Weaknesses

Reliance on third-party subprocessors (like OpenAI for certain AI functions, though data retention policy is clear).
Platform instability and recurring bugs mentioned in high-volume user reviews.
AI capabilities, while powerful for simple tasks, may not be adequate for highly nuanced conversations.
User-reported instances of unresponsive or slow customer support, making it difficult to resolve platform bugs or setup issues quickly.
Unpredictable and high monthly costs due to complex ticket-based overage fees and added AI resolution fees.

Reviews From The Web

Real user experiences from across different platforms

It handled a recent customer issue (discount code not applying) completely on its own — clear communication, accurate troubleshooting, and a fast resolution. The AI Agent has definitely taken a load off our support team and improved response times.

JLUXLABEL

N/A

Shopify App Store

Recommendations

Shopify merchants who prioritize deep integration and high-speed automation

and high-speed automation.

E-commerce teams aiming to monetize their support function

function.

Businesses not on Shopify (especially WooCommerce users)

users).

Companies with complex, non-transactional support needs requiring advanced customization/reporting

needs requiring advanced customization/reporting.

Final Verdict

Transform support into a profit center by automating responses, reducing labor costs by up to 30%, increasing first response time speed by up to 43%, and boosting customer lifetime value.

Best For

•Shopify merchants who prioritize deep integration and high-speed automation.
•E-commerce teams aiming to monetize their support function.
•Brands with high volumes of repetitive, transactional tickets.

Watch Out For

•Reliance on an e-commerce platform other than Shopify (e.g., WooCommerce).
•Intolerance for high or unpredictable usage-based costs.
•Reliance on third-party subprocessors (like OpenAI for certain AI functions, though data retention policy is clear).
•Platform instability and recurring bugs mentioned in high-volume user reviews.

AI features and deepest integration are primarily focused on Shopify (limited for BigCommerce/Magento, no native WooCommerce support). High and unpredictable pricing due to overage fees and added cost for AI-resolved tickets. Users report platform instability, bugs, and caching issues. Reporting and analytics capabilities are often described as basic or non-customizable. Poor support and slow response times reported by some users.

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