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IT help desk software for support automation.
Freshservice is an IT help desk software offering ticketing, asset management, service catalog, and AI-powered automation for prompt incident resolution.
Centralize incident reporting with ticketing system
Improve response times with automated workflows
Enhance communication between IT and users
Track hardware and software inventory
Monitor asset lifecycle from procurement to disposal
Ensure compliance with software licenses
Leverage AI to predict and resolve incidents
Reduce manual tasks for IT staff
Minimize downtime with faster issue resolution
Automate routine tasks
Optimize resource allocation
Gain insights into IT performance with reporting tools
Offer a self-service portal for common requests
Simplify access to IT services
Improve user satisfaction
Adapt to changing business needs
Manage increasing support volumes
Maintain consistent service quality
Gain visibility into help desk performance
Identify areas for improvement
Make data-driven decisions
Incident Management
All Starter features
All Growth features
Incident Management
Knowledge Management (Knowledge Base)
Self-service portal
SLA Management
Service Catalog
Real user experiences from across different platforms
No-frills CS suite.
Verified User in Retail
2025-11-24
a modern, cloud-based, AI-enhanced platform.
of use.
is the lowest tier at $19/agent/month billed annually).
bespoke customizations without resorting to workarounds.
An easy-to-use, quick-to-implement, and affordable enterprise-grade ITSM/ESM solution that leverages AI to uncomplicate service delivery and enhance both customer and employee experiences.
Heavier features may require professional setup and support (complex workflows, advanced customizations). SaaS management is often an add-on. Some customizations may require workarounds. Slower updates unless on higher plans (implied by a competitor's claim).