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Forsta HX Platform

Name: Forsta HX Platform
Price: Pricing information not publicly available. USD
Author: Forsta HX Platform

Backed By Forsta HX Platform

Human experience platform for capturing and acting on feedback.

Customer Support

Overview

Forsta HX is a Human Experience platform for capturing, analyzing, and acting on feedback and operational data to improve customer, employee, patient, and local experiences.

Use Cases

Gather feedback from customers via surveys and forms.

Analyze customer sentiment to identify areas for improvement.

Collect employee feedback on workplace experiences.

Identify issues impacting employee morale and productivity.

Analyze patient feedback to improve care delivery.

Identify pain points in the patient journey.

Gain insights into operational performance.

Identify bottlenecks and inefficiencies.

Collect feedback on local experiences (e.g., retail, hospitality).

Optimize local offerings based on data insights.

Automatically analyze text-based feedback for sentiment scores.

Prioritize actions based on negative sentiment.

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Custom Enterprise Plan

$500

Full HX Platform access (CX, EX, MR)

Alternates Research On The Product

Top Features

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Multi-Channel Data Collection (Surveys, Digital Communities, Digital Interviews, Social Listening, Crowdsourcing)

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AI-Powered Text Analytics and Sentiment Analysis

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Interactive Dashboards and Infographic Storytelling (Forsta Visualizations)

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Action Workflow Automation and Closed-Loop Feedback

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Predictive Analytics (e.g., Predictive NPS)

Strengths

Excellent and quick customer support and service
Flexibility and power for complex survey programming (XML backend)
Comprehensive, well-rounded range of products for CX/EX/MR needs
Effective data visualization and reporting dashboards (Studio Reports)
Strong integration capabilities

Weaknesses

API key management is the client's responsibility and must be secured to mitigate risks.
Potential data security risks if custom IP collection is turned on and not managed in line with GDPR by the customer (Data Controller).
Technical issues and poor quality reported with the video interviewing component ('Forsta Live').
Slow performance in advanced reporting/analysis views (e.g., large crosstabs).
Inconsistency in support/training portal navigation leading to frustration (user-reported).

Reviews From The Web

Real user experiences from across different platforms

Whilst the product is excellent, I think the part of Forsta that sticks out for me is the support. From onboarding teams, account managers and their support desk. Any question or request gets answered super quick.

Verified User

4/6/2023

Recommendations

Large enterprises and research firms needing to unify massive, siloed data from multiple experience programs (CX, EX, MR)

ify massive, siloed data from multiple experience programs (CX, EX, MR).

Organizations requiring highly customizable and complex survey design and programming capabilities (XML control)

mplex survey design and programming capabilities (XML control).

Small businesses or individual users looking for a simple, plug-and-play survey tool with transparent, tiered pricing

simple, plug-and-play survey tool with transparent, tiered pricing.

Users who prioritize a very fast and modern user experience in all modules, as some older components are reported to be cumbersome

xperience in all modules, as some older components are reported to be cumbersome.

Final Verdict

The most powerful, flexible, connected, and reliable experience & research tech platform that transcends methodological and data silos to unify Customer Experience, Employee Experience, and Market Research into a single, actionable Human Experience (HX) view.

Best For

•Large enterprises and research firms needing to unify massive, siloed data from multiple experience programs (CX, EX, MR).
•Organizations requiring highly customizable and complex survey design and programming capabilities (XML control).
•Businesses where AI-powered text and sentiment analysis of unstructured data is critical.

Watch Out For

•No freemium version or free trial is available.
•Reported issues with the quality and reliability of the 'Forsta Live' video conferencing component.
•API key management is the client's responsibility and must be secured to mitigate risks.
•Potential data security risks if custom IP collection is turned on and not managed in line with GDPR by the customer (Data Controller).

Navigation can be difficult and slow, especially for Crosstab analysis in large datasets (User-reported) The cost of reporting licenses may limit dashboard access for all necessary business users (User-reported) Older professional authoring tool needs continued updates (User-reported) Some limitations in data viewing/list reviewing (User-reported)

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