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Botpress

Name: Botpress
Price: Contact for Pricing USD
Author: Botpress

Backed By Botpress

Open-source AI chatbot platform for building customizable conversational agents.

Customer Support

Overview

Botpress is an open-source conversational AI platform that enables businesses to build, deploy, and manage customizable chatbots. It supports natural language understanding, multi-channel deployment, and integration with various backend systems, making it a flexible solution for customer support automation.

Use Cases

Build tailored workflows

Multi-channel deployment

Connect to backend systems

Extend with APIs

Top Integrations

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API

Product Info

Deployment Method

API-basedSaaS

Model Type

Closed Source

Support

Pricing

Pay-as-you-go (PAYG)

$0/month

Visual building studio access

Plus

$89/month

Everything in PAYG +

Team

$495/month

Everything in Plus +

Alternates Research On The Product

Top Features

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Visual Flow Builder (Drag-and-Drop Studio)

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Autonomous Nodes (LLM-driven decision making)

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AI Agents (Knowledge, Personality, Summary, Vision, Translator)

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Multi-channel Deployment (Webchat, WhatsApp, Slack, Messenger, Telegram, Teams)

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Custom Knowledge Bases (RAG, supports files, PDFs, URLs)

Strengths

User-friendly visual flow builder (Ease of Use)
High level of customization and flexibility for workflows.
Powerful advanced AI features (Autonomous Nodes and AI Agents).
Very active and helpful Discord community support.

Weaknesses

End-user data is stored outside of the EU (US-based servers), requiring careful compliance with GDPR transfer mechanisms.
Steep learning curve may lead to slow internal adoption or reliance on external partners.
Missing core software features (like an undo button) can disrupt workflow.
Limited direct support for PAYG and Plus users, relying heavily on community/documentation.
Documentation gaps for complex technical issues can slow down troubleshooting.

Reviews From The Web

Real user experiences from across different platforms

I love how customizable Botpress is, allowing me to handle unique client requests reliably. I'm particularly impressed with the cards and the autonomous node feature. The autonomous node enhances our conversational bots, dynamically creating buttons based on user needs, and the ability to set escape keywords makes it even more versatile.

Nicholas M.

2025-11-26

Recommendations

Development teams or agencies building highly customized, multi-channel AI agents

omized, multi-channel AI agents.

Organizations prioritizing advanced AI logic (Autonomous Nodes, Vision Agent) over plug-and-play simplicity

nomous Nodes, Vision Agent) over plug-and-play simplicity.

Small businesses or individuals needing a simple, fixed-cost chatbot solution without unexpected AI usage fees

fixed-cost chatbot solution without unexpected AI usage fees.

Teams lacking any coding experience who need to build advanced features

ild advanced features.

Final Verdict

Accelerated time-to-production for secure, scalable, and highly customizable AI agents that balance no-code accessibility with pro-code extensibility.

Best For

•Development teams or agencies building highly customized, multi-channel AI agents.
•Organizations prioritizing advanced AI logic (Autonomous Nodes, Vision Agent) over plug-and-play simplicity.
•Enterprises requiring specific compliance (HIPAA, SOC 2) and robust security guarantees (BAA, DPA).

Watch Out For

•Unpredictable AI usage costs can bust budgets for high-volume deployments.
•No native white-labeling is available.
•End-user data is stored outside of the EU (US-based servers), requiring careful compliance with GDPR transfer mechanisms.
•Steep learning curve may lead to slow internal adoption or reliance on external partners.

Steep learning curve for complex, multi-flow bots. Requires coding expertise for true advanced customization. Basic analytics on lower-tier plans. Lack of global intent feature for universal commands (e.g., 'STOP'). Canvas can become cluttered with complex flow lines. Limited advanced marketing features for social media channels.

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