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Backed By Aircall
Cloud-based call center software with AI-powered call routing and analytics.
Aircall is a cloud phone system designed for customer support teams. It uses AI to optimize call routing, provide call analytics, and integrate with CRM and helpdesk tools. Aircall improves call handling efficiency and customer satisfaction by automating workflows and providing real-time insights.
Automate call distribution
Reduce wait times
Monitor call performance
Improve customer experience
3-user minimum
3-user minimum
All Professional features
Cloud-based phone system (VoIP)
Unlimited inbound/outbound calls (US/Canada on standard plans)
Shared/team-based phone numbers
Click-to-Dial
Call recording
Real user experiences from across different platforms
The best part about Aircall is the ease of integration with our CRM. Calls automatically log, and my sales team spends less time on data entry. The shared inbox feature is also a game-changer for collaboration.
Verified User
2024-10-15
a major CRM (Salesforce, HubSpot, Zendesk).
calling (due to unlimited calling in these regions).
ue to the 3-user minimum).
lling (due to high overage fees).
Enabling sales and support teams to have clearer, more productive phone conversations that are instantly integrated and analyzed within their existing workflows.
Minimum of 3 users required for Essentials and Professional plans, increasing the base cost. International calling and SMS/MMS to non-US/CA numbers are extra costs. The 'call.ended' event for logging unanswered calls can cause a 30-second delay in CRM/Helpdesk sync. Advanced features like Conversational Intelligence are reserved for higher-tier (Professional/Custom) plans. Cancellation requires a 30-day notice prior to the end of the billing period.